The client support that you'll receive from your cloud hosting provider is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical trouble with a current account. Prompt and clear information about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from a genuine website hosting supplier and not from some reseller. If you buy a hosting account via a company that does not own its servers and it cannot access them immediately, it's likely that you'll wait for a day or two in order to have an answer to your query, which means that your sites may stay offline for a long time. Alternatively, a company which offers numerous ways of communication and has a technical support staff that is available at any time can assist you right away and help you limit or fully avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting plans are twenty-four-seven, thus you can forget about waiting for several days so as to receive assistance. In case you are not our client yet, you can phone us, chat with an agent or send an email message. In case you already have an account, you'll be able to open a support ticket on top of the other three ways of communication. You are able to pick the most suitable way to contact us depending on what your location is or what kind of hardware you use. We can help you for more or less any webhosting-related question that you have or problem that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the maximum reply time will never exceed 60 minutes.