There are several ways in which you can contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a ticketing system. It’s the least complicated method of correspondence for several reasons. In the event that no support staff member is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always be received. Also, you can copy and paste large bits of information without needing to worry about typos, and in case a given issue needs more time to be solved or a number of replies have to be exchanged, all the information will be in one location, so either party can always see the comments provided by the other one. The drawback of using tickets to contact your web hosting provider is that they are typically separate from the hosting platform, so if you need to supply info or to follow guidelines, you’ll have to use at least two different admin consoles and this number may increase if you wish to administer several domain names. In addition, lots of web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud packages feature an integrated support ticket system, which is an integral part of our in-house created Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia will permit you to manage everything related to the hosting service itself in the exact same location – invoices, website files, emails, trouble tickets, etc., avoiding the necessity to use different interfaces. In case you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with a few clicks of the mouse without having to sign out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of informative articles, which will provide you with more info and which may help you fix any specific problem even before you actually submit a ticket. We guarantee a response time of no more than 60 minutes, even if it is a weekend or a legal holiday.