Integrated Ticketing System in Cloud Hosting
Our Linux cloud packages feature an integrated support ticket system, which is an integral part of our in-house created Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia will permit you to manage everything related to the hosting service itself in the exact same location – invoices, website files, emails, trouble tickets, etc., avoiding the necessity to use different interfaces. In case you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with a few clicks of the mouse without having to sign out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of informative articles, which will provide you with more info and which may help you fix any specific problem even before you actually submit a ticket. We guarantee a response time of no more than 60 minutes, even if it is a weekend or a legal holiday.