One-Hour Response Guarantee
Understand more about the 1-hour response time guarantee and how you, as the customer, can benefit from it.
If you ever have any queries in regard to your hosting account or if you encounter a problem with your websites, you’ll have to touch base with the respective hosting company’s technical support team. It may not make a difference how fast they’ll answer when you have a general question, but an issue such as an aborted script update, for example, may lead to your site becoming damaged or unavailable on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be offline. If you offer services or goods online, any downtime will affect your site unfavorably and you can lose current or potential visitors. A lot of web hosting providers, especially resellers, handle support tickets and emails within 24 hours, but in the online world this is far too long, since customers will hardly ever return to a website that isn’t functioning properly for an extended interval.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud packages come with a 1-hour reply time guarantee, so no matter what query or complication you might have, we will always be there to help you. As it is, it seldom takes more than 30 minutes to get a problem sorted out or an inquiry answered, and this is valid for both sales and technical matters. Our client support team members will be at your service 24/7, even on official holidays and weekends, which suggests that you’ll get swift assistance at any time. We know just how costly time can be, so by the time we answer your ticket or e-mail, we’ll have explored the matter and, in case we haven’t found a solution, we’ll provide you with more info on what you need to do on your end – if the situation demands it. With our support service, you can rest assured that there will be someone to help you out instantaneously, irrespective of what time of day or night it is.