Although this is not the mainfactor in order to recognize a dependable cloud hosting supplier from a bad one or a reseller from an actual provider, having the option to call and speak with a live person is a sign that you aren't using the services of a one-person service provider and that you can get in touch with someone when you need support. The telephone support for hosting services may vary from basic to experienced, thus the issues that can be resolved through a call differ depending on the particular supplier. Usually, these issues are more basic and feature billing or 1st level technical issues because more complex matters often need a support ticket where both you and the sysadmins can track what is going on with a particular issue. However, having the option to phone call your service provider will save you considerable time and efforts for the numerous small issues which will eventually show up when you manage your web hosting account.
Phone Support in Cloud Hosting
We know that the option to consult with a live representative is very important, that's why we have three support lines around the globe (USA, UK and Australia) and you are able to contact us on the phone for fourteen hours a day. If you consider purchasing one of our Linux cloud packages, for instance, you have the option to phone us and find out more about our solutions prior to ordering so as to make sure that we cover all system requirements for your websites. Following your purchase, you will be able to get in touch with us about any sales and / or billing troubles you may have, or get any general or basic technical information you need. We've aimed to find the perfect balance between phone and ticket support, so for solely technical matters you can use the ticketing system, that will make it easier to follow the communication and any new developments in the resolution of your issue.