Client Support Channels
A 60–Minute Ticket Response Time Guarantee
We provide a 60–minute response time guarantee for any ticket or e–mail that you send to the client service team. We’ll speedily respond to all the general inquiries and forward the matter to our administrators in case further assistance is required. If you make use of our Admin Services package, we’ll carry out any of the included tasks at a time that has been agreed upon upfront.
An Exceptional Customer Care Service
Our client support team will be online for you 24–7–365 should you need assistance working with the Web Hosting Control Panel or with any of the applications that we install for your convenience on the dedicated hosting server. Furthermore if you need assistance handling the ordinary administration tasks on your server, you can take a glance at the Admin Services package, which includes backup hard drive space, weekly Operating System updates, problem troubleshooting and installation services, server monitoring and rebooting procedures, etc.
A User–Friendly Help Area
Our Web Hosting Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its features is a rather handy integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of help articles in addition video versions that show all the tasks that you can perform in a very illustrative manner. You will find all the educational articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.