1 hour ticket response
Quick assistance is our most important duty and that is why we have a team of seasoned client support engineers who will be happy to offer a fast reply to any question that you may possibly have. Just post your tech support ticket from the Web Hosting Control Panel and we’ll reply back to you within 60 minutes in the worst case scenario. As a matter of fact, we work hard and aim for a 20–minute response time.
A First–Class Client Care Service
Our help desk staff members have broad experience in the Linux cloud packages field and are skillful enough to come up with a quick answer to your problem. If, however, the situation at hand is not within the competency of a support technician, the tech support ticket will be forwarded to a programmer or admin for further assistance.
An Easy–to–Navigate Help Center Section
In the Web Hosting Control Panel you can find an easy–to–browse Help Center section where you can get quick hints on how to use our hosting services. You can get the answers to your queries in our F.A.Q. library, see more tips in the web hosting account administration articles or watch our educational video tutorials.